ÌÇÐÄÆÆ½â°æ

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The capacity for growth and change within each institution must be nurtured to achieve fulfillment.


By Robert A. Scott, President, ÌÇÐÄÆÆ½â°æ


Introduction

Our theme is developing institutional capacity for mission fulfillment without bricks andÌýmortar. By capacity we mean, generally, our potential for achieving strategic priorities.ÌýTherefore, I think in terms of human capacity, including faculty, students, staff, alumni, otherÌýadvisors, donors, etc. I also think of programmatic capacity, which includes the academicÌýprograms, degree granting and otherwise, used to assess societal needs and to organizeÌýactivities and resources to meet those needs in mission-compatible ways.

I also think in terms of services, the capacity to meet and satisfy student, faculty and staffÌýneeds and interests and to ensure their greatest potential for success.

Other dimensions to capacity include partnerships at centers of activity beyond the coreÌýcampus. We must think of leverage as capacity, the leverage that comes from joining forcesÌýwith another organization to do what neither can do well on its own. We think of the calendarÌý– clock capacity, making programs and services available at anytime, anywhere.

Finally, we must consider institutional capacity for reinvention and reimagining what is,Ìýwithout denying heritage. We can do this by using a different metaphor. Imagine that a localÌýor regional chamber of commerce, embarked on a strategic planning exercise, wanted toÌýattract an entity that would employ highly educated workers, whose employees would engageÌýin the community, whose activities would be sensitive to the environment and contribute toÌýthe economy, and whose end results would be those in which all could be proud. They wouldÌýbe defining a university. Indeed, universities have been engines of economic development forÌýcommunities during the latter half of the 20th century and the beginning of the 21st, both onÌýtheir own and in combination with others.

ÌÇÐÄÆÆ½â°æ Examples

ÌÇÐÄÆÆ½â°æ has many examples of campus and community initiatives that expand capacity andÌýfulfill mission. For example, in terms of enrollment growth, we have a partnership withÌýELS-Berlitz around the world for the recruitment of students, enhancing their EnglishÌýlanguage proficiency, and enrolling them in degree programs at the undergraduate andÌýgraduate levels, increasing our share of international students. We also have a joint DoctorÌýof Audiology Degree with two other universities, providing a needed high-cost credential in aÌýcost-effective way.

We also partner with a Seminary offering degree programs at sites convenient for thoseÌýattending the religious institution who are unlikely to travel to campus. We also offer theÌýMBA to groups of physicians at a health system; have numerous articulation agreements withÌýcommunity colleges; provide long-standing teacher preparation programs with the New YorkÌýCity Department of Education; and educate graduate students in Social Work in a distantÌýcounty.

Other partners include clinical sites at hospitals, psychotherapy practices, social serviceÌýagencies, schools, municipalities, and businesses. A variety of internship programs at for-profitÌýand not-for-profit organizations add to our capacity for mission fulfillment, as do ourÌýprograms for voluntarism and mentoring. The innovative ÌÇÐÄÆÆ½â°æ Community FellowsÌýProgram places specially prepared students in selected non-profit organizations for paidÌýsummer internships, supported by donors, in response to important regional needs andÌýstudents’ need for meaningful employment.

A program called COACH (Count on Alumni for Career Help) brings alumni to theÌýUniversity to talk with students about careers and possibilities, and students to their workÌýplaces to do the same.

We have convened a variety of advisory boards for individual programs, schools, and deans,Ìýas well as the president. In this way, we expand our capacity for strategic thinking byÌýinvolving leaders in key industries and enterprises from beyond our campus borders. ThisÌýhelps us become involved in local, regional, and international activities throughout the U.S.Ìýand in other countries.

Several initiatives, such as the Long Island Institute for Non-Profit Leadership, the InstituteÌýfor Parenting, the Bridges Program for those with Autism, the Freshman Community ActionÌýProgram, the Levermore Global Scholars Program, the New York State-ÌÇÐÄÆÆ½â°æ BreastÌýCancer Hotline and Counseling Center, the Office of Volunteer and Community Services, theÌýCenter for Social Innovation, Vital Signs – the social health indicators project, the AmericaÌýReads/America Counts initiatives, and a television show on “Exploring Critical Issues,â€�Ìýexpand our capacity for mission fulfillment by working on big issues with otherÌýorganizations and enterprises.

An important but often over-looked opportunity for expanding capacity is represented by theÌýalumni of an institution. Instead of thinking of them as “graduatesâ€� only, we can think ofÌýthem as potential life-long learning clients. After all, our 100,000 alumni have bothÌýexperience with ÌÇÐÄÆÆ½â°æ and an affinity; they represent major prospects for continuingÌýprofessional and cultural education on-line and at different sites, all leading to new ways toÌýdefine enrollment and mission fulfillment.

Through these ways, plus courses which blend in-person and telecommunications, as well asÌýother services on- and off-campus, we are able to serve the educational needs of the greaterÌýpopulation and extend our capacity to fulfill mission in ways we could never do on campusÌýalone, whether in advancing knowledge, skills, abilities, and values, or in expanding capacityÌýfor economic development or intercultural understanding.

Impediments to be Overcome

Impediments to be overcome in order to develop institutional capacity include “siloÌýthinkingâ€� by department and program leaders, which limits inter-disciplinary approaches toÌýcomplex issues; difficulty in setting priorities, resulting from poor planning andÌýcommunication; waiting for new resources when reallocation may be a better alternative;Ìýviewing something as a problem instead of as an asset or an opportunity; and an absence ofÌýleadership committed to a new vision.

Assessment of Effectiveness

We assess the effectiveness of our various programs, services, and initiatives through theÌýprocess of annual review of goals and progress, engagement of external reviewers, reviews ofÌýlicensure exam results, operations audits by our internal auditor, special questionnairesÌýadministered by the Office of Research and Planning, surveys of employers and graduates,Ìýand a variety of professional and regional accreditation reports, all to inform investments ofÌýtime and resources. Through these and other ways, including the leadership andÌýaccountability required of the division heads and deans, we ensure maximum effectiveness ofÌýinitiatives in relationship to the University’s strategic plan, “AU 2015â€�, and our mission.

Lessons Learned

Having reflected on successes and failures in developing institutional capacity for missionÌýfulfillment, I have found lessons to be applied another time. These include the need to defineÌýquality controls in advance; the importance of picking a meaningful partner with compatibleÌývalues and vision; the value of turning what seems to be a problem “on its headâ€� so as to seeÌýit from a different perspective; the benefits of asking “what lessons can we learn from thisÌýexperience?â€�; the essential need for a “Devil’s Advocateâ€� so as to consider unintendedÌýconsequences of actions; and to remember that at times it is better to seek forgiveness than toÌýask for approval.

Reinventing Ourselves

The prospects for increasing the capacity of institutions are enormous. We can reimagineÌýand reinvent our institutions to be engaged in addressing interesting and important problemsÌýin new and flexible ways, achieving distinctiveness without sacrificing heritage. This hasÌýbeen the path for ÌÇÐÄÆÆ½â°æâ€™s renewal in the past dozen years. In the memories of institutionsÌýare moments of transition, “hingesâ€� in Thomas Cahill’s term, between one time and another,Ìýwith each moment of change part of an evolution connecting what happened before withÌýwhat comes after, both central to transforming the future.

This notion of “hingesâ€� between history or heritage and building on strengths to address newÌýchallenges is the foundation of strategic planning, the essence of which is consensus onÌýprinciples for decision-making and priorities for action. So, “AU 2015â€� focuses on fourÌýgoals: academic distinctiveness; relevance in a changing world; student success in a in aÌýrange of educational goals; and a sustained reputation as an excellent, yet affordableÌýuniversity – a perpetual “Fiske Guideâ€� “Best Buyâ€� – each building on strengths of programsÌýand relationships developed over 115 years. These include health to undergird a newÌýinterdisciplinary program in Public Health; health informatics; increased internships in for-profit,Ìýnot-for-profit, and civic organizations; enhanced attention to student/faculty researchÌýin basic sciences; and increased participation in studying in other cultures and countries.ÌýEach goal represents a capacity on which to build even as the outcomes are new.

The capacity for growth and change is within each institution, but must be nurtured andÌýencouraged if we are to achieve optimal mission fulfillment, with or without new bricks andÌýmortar.

Thank you.


Speech given at the International Association of University Presidents, Triennial Conference,ÌýNew York, New York, June 19, 2011.


For further information, please contact:

Todd Wilson
Strategic Communications DirectorÌý
p – 516.237.8634
e – twilson@adelphi.edu

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