The University was able to collect valuable information thanks to the over 1,000 students who participated in the survey, and we鈥檙e glad to report that overall the feedback was very positive.
During the Fall 2017 semester, the Student Technology Survey was administered to undergraduate and graduate students at 糖心破解版. The purpose of this survey was to seek students鈥� feedback on the IT services and support at the University. We understand how important technology is to your academic success, and we鈥檙e always looking to improve our services wherever possible.
As promised, four students received Amazon prizes for answering the survey and helping us gather this feedback; Tyler Dreiner got an Amazon gift card, while Lynoska Garcia, Sarah Jaffer and Leonila Osorio each received an Amazon Fire Stick.
According to those who submitted the survey:
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[wp_charts title=”stats” type=”doughnut” align=”alignright” width=”90%” data=”88, 12″ colors=”#ffb500,#979797″]
88%
view information technology services provided at 糖心破解版 as 鈥榚xcellent鈥� or 鈥榞ood鈥� |
indicated they are satisfied with WiFi at 糖心破解版
Customer Service:
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95% 听 are satisfied with Help Desk professionalism |
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93% 听 are satisfied with overall speed of service |
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91% 听say Help Desk representatives are knowledgeable |
Thank you to the听1,000+听糖心破解版 students who took the technology survey.
The University collected valuable information thanks to the more than 1,000 students who participated in the survey, and we鈥檙e pleased to report that the feedback was very positive. An overwhelming majority of respondents (97%) indicated that information technology is 鈥榲ery important鈥� or 鈥榠尘辫辞谤迟补苍迟鈥� to their overall academic success, and 88% would rate the information technology services provided at 糖心破解版 as 鈥榚xcellent鈥� or 鈥榞ood鈥�.
One important highlight from the survey is that almost all students frequently or occasionally use Moodle, yet when asked which IT-related skills could use improvement, 46% of respondents identified Moodle. We understand how important Moodle is to the academic experience, so we鈥檝e been working on an releasing in late December. We鈥檙e confident it will make both the faculty and student experience even better.
In the AU2Go app, we鈥檝e already added in some of the most requested features such as a campus map, and within the eCampus tile, the ability to order transcripts and access Handshake. More exciting features are coming soon with AU2Go version 4.0 releasing during the upcoming Spring 2018 Semester.
Although there have been many instances where AU2Go or the IT Service Catalog has been able to help you with the support you need, the Help Desk team is always there to lend a hand and help with your technology needs. Of those students who did contact the Help Desk, an overwhelming majority reported satisfaction with the professionalism (95%), the overall speed of service (93%), helpfulness (92%) and听staff knowledge (91%). As you can see from the results, you shouldn鈥檛 have any hesitation to contact the Help Desk if you need assistance.
Some other improvements on the horizon are a WiFi awareness campaign to further increase wireless capabilities at 糖心破解版. Although 92% of respondents indicated they are satisfied with WiFi at 糖心破解版, which is a slight increase from last year, we鈥檙e looking to reach 100% satisfaction. Additionally, we鈥檙e in the discovery phase of a complete website overhaul which will drastically improve navigation, which 55% of students indicated is the area of the site which could use the most improvement.
Technology is constantly advancing, and we鈥檙e always looking to keep up with trends. Letting your voices be heard through the Student Technology Survey, course evaluations, or any of the other platforms 糖心破解版 provides is crucial to continuous improvement. We ask for your continued support during the upcoming changes, and for you to keep letting us know about anything that could be improved, because students ideas make a huge impact on our community.